Frequently Asked Questions (Training)
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- When should I register?
- You should register as soon as a class is available. We make every attempt to have a minimum of two students so you may be required to reschedule if the class does not make.
- What are the class hours?
- Class time is 9:00am - 4:00pm. Two 10-15 minutes breaks are scheduled in the morning and afternoon. Lunch is typically scheduled around noon. Students can go out to eat or bring their own lunch.
- What should I know before coming to a class?
- You need a basic knowledge of computers and its operating system. While not necessary, it also helps that you have a general knowledge of the application you are taking. We will make every attempt to help every student; however, we can not slow down the class pace unreasonably if it will cause other students feeling cheated of their time.
- Do you have Mac computers?
- Currently, we do not have Mac computers. However, most Mac users bring in their own Mac laptops with the current software version loaded on it. All you need is the class files and training material/book, which we provide.
- Do you accept credit card, checks or P.O.?
- Currently, we accept all major credit card payment online when you register as well as checks if they are sent and received prior to the start of a class. We will be accepting Purchase Orders in the near future.
- What software version is used?
- It depends on student/company requirements. However, we normally teach on the latest version while still highlighting changes from a previous version.
- What books do you teach from?
- Unless it is a specialized course with no training book available, we normally teach from Adobe Class Room In A Book series.
- What is your company retake policy?
- If for some reason beyond your control (i.e., business/personal emergency), you can not complete the course, we will allow you to retake it in part or in full based upon seat availability.
- What is your cancellation/rescheduling policy?
- We handle cancellation and rescheduling on a case-by-case basis. Depending on the class size and overhead cost associated with setting up a class will determine if a reimbursement or rescheduling is given.
- What is your refund policy?
- We only offer refund if the class did not meet for events beyond our control (i.e., failure, severe weather, etc.).
If you don't see your question, or need a more indepth answer, please email us.